Active Support Phase
During the Active Support Phase, the version is fully supported and maintained. GraphOn will provide code level software maintenance in the form of Service Packs or patches when required to resolve issues with the product. GraphOn customers may be required to upgrade to a Service Pack to receive continued support.

Extended Support Phase
During the Extended Support Phase, the version is supported, but software maintenance is generally limited to security-related issues deemed critical by GraphOn. Security issues could be related to publicly identified security vulnerabilities, other security vulnerabilities, or Microsoft’s publicly released security updates. Customers may first need to upgrade to the most recent Service Pack in order to install security-related patches compatible with their version of GO-Global.
The Extended Support Phase is intended to notify customers that the version will soon transition to Limited Support Phase. Customers who wish to remain current with the most up-to-date release should plan to upgrade to the version in Active Support Phases.

Limited Support Phase
During the Limited Support Phase, customers with valid Support contracts will receive license support and technical support for installation and configuration, but code level maintenance and security-related compatibility updates are discontinued.